This Issue is Dead

I just received great news from the Better Business Bureau.  This issue has finally been resolved.  It is ridiculous that it had to take this long, but in the end I'm happy that it is over and I did not have to pay a cent more than what I should have paid.

Note to Self

Record all conversations with Chase.  It is imperative that all phone calls are recorded since simple request made by phone calls do not ensure action even with explicit acknowledgement from the employee.