Second Time I'll get it Right

After speaking with the customer service rep, well lets just say I was skeptical that it would be handled correctly.    So I thought faxing in a copy of my request would be best to assure the results of my simple request.  Well you know like back in November: pay it and cancel it

Here is the copy of that request.

Here is a copy of the confirmation letter.  I'm not sure but the Fair Credit Act says that you must respond to disputes. While this may or may not be a response.. I'm not sure, but it looks like you accepted the terms of accepting money.  Am I still waiting on a response?